Refund Policy

Return and Exchange/Refund Policy

Welcome to Manchyn! We’re thrilled you chose us and want you to be completely happy with your purchase. We understand that sometimes things don’t work out as planned, so here’s how we can help if you need a return or exchange:

RETURN PERIOD

We accept returns within 30 days of delivery. Please ensure items are in their original, unused condition with all packaging, labels, and tags attached.

SHIPPING AND CANCELLATIONS

Once your order is shipped, we’re unable to cancel it. However, you’re welcome to return the item after it arrives. A refund will be issued once we receive and inspect the returned item to confirm it’s in its original condition.

DAMAGED ITEMS

If your item arrives damaged, please reach out within 14 days by emailing [email protected] with a photo of the damage and your proof of purchase. We’ll either replace your item or refund you once we confirm the damage after receiving the return.

RESTOCKING FEE

We charge a 20% restocking fee (or at least USD $8) for returns, unless the item arrived damaged. This helps us keep our prices fair for all our customers.

SHIPPING COSTS

If the product isn’t damaged, customers are responsible for return shipping costs. Please note that any shipping fees (including original shipping, return shipping, and duties/taxes) are non-refundable.

EXCEPTIONS

  • Personalized, final sale, or special sale items cannot be returned or exchanged.
  • Items used with water or snuggled by pets aren’t returnable unless defective.
  • We can’t accept returns for items that have been used or if the original packaging, labels, or tags have been removed.

REFUND PROCESSING

Once we receive and inspect your return, we’ll contact you with an update. If approved, your refund will be issued to your original payment method within 10 business days. Bank or credit card processing times may vary.

QUESTIONS & ASSISTANCE

Have any questions or concerns? Reach out to our friendly support team at [email protected]. We’re here to make sure your shopping experience with Manchyn is enjoyable and stress-free.

We’re Here for You

Our customer service team is always happy to help you with anything you need.

Quick Reminder

Duties and taxes (if any) are non-refundable.

Thank you for shopping with Manchyn! We’re committed to bringing a touch of beauty into your home with every purchase.